Almost three months after a transportation collapse at Sheremetyevo Airport, Aeroflot is still sorting out relations with disgruntled fliers.
Aeroflot delayed almost 200 flights by more than eight hours between Dec. 26 and 28 because of a shortage of de-icing fluid.
Many passengers spent more than a day waiting for their flights to take off. Aeroflot offered compensation of either 25 rubles (88 cents) per hour of waiting time or a voucher for the amount of the fare from Moscow to the passenger's destination point, not including fees.
Aeroflot expected to give out 20,000 vouchers, but it has only dispensed a quarter of that number so far.
Almost 2,000 people do not have boarding passes, without which the airline won't give out a voucher.
Almost 1,500 people want moral compensation from the airline in addition to a refund for their material losses. Lawyer Sergei Zhorin of the Moscow Bar Association is representing almost 500 of those claimants, and lawyer Sergei Litvintsev is handling the others.
Last month, Zhorin filed 50 claims in court that were worth of total of 10 million rubles ($352,000). Litvintsev made all of his claims directly to Aeroflot to give the airline the opportunity to settle the claims out of court.
Meetings between the lawyers and Aeroflot managers have been going on for two weeks now, according to the company.
"Our talks with Aeroflot are coming to nothing. The company has made no proposals to us," Interfax quoted Litvintsev as saying Wednesday. He added that Aeroflot refuses to pay moral compensation. Litvintsev has been insisting that his clients receive 4,000 rubles per hour for delays. He said the matter could still wind up in court.
Zhorin, on the other hand, is pleased with the meetings. He said there was a high likelihood that a compromise would be reached and that all suits would be withdrawn as soon as that happened. He declined to comment on Litvintsev's statements.