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Articles by Ludmila Shusterova
B2B: The Usability of Business
Andrei Tupolev, a leading Soviet aircraft designer, once said, "An unsightly plane won't fly." I think he could also have said that about a business...
B2B: 6 Tips on Project Communication Management
However bright your managers are, however well you perform, it won't make your project successful unless you communicate right.
Russian BPO: Catching Up With the Russian ITO or Staying Behind?
While the Russian ITO market is developing robustly, BPO is still far behind. Why is that the case and will the situation remain this way?
The New Theory of Generations
The situation long discussed by HR managers at their conferences has finally arrived. The workforce market is now facing the consequences of the...
Non-Core Business Processes and Support Services
For many, an enterprise quality and the cost of non-core business functions are a cause of eternal irritation and conflicts.
Outsourcing Is a Matter of Mind-Set
Outsourcing works OK for a small representative office, though I haven't heard of any projects in Russia for companies with several thousand employees...
2010 Сhanges to Immigration Law: Step Toward Improving Investment Climate?
Introduction of the quota concept for the foreign work force initially made the life of foreign startups in Russia very complicated. You had to register...