President Dmitry Medvedev made a new attempt to fight bureaucracy with more bureaucracy by creating a working group to improve the way officials handle public complaints, the Kremlin web site reported Monday.
The group will “coordinate and evaluate” work with complaints against state officials and bodies of all levels, the report said. It did not elaborate on the tasks or specify whether the group will handle only complaints filed with the Kremlin or with other state agencies as well.
No one was available for comment at the Kremlin's press office Monday.
Low-profile Kremlin deputy chief of staff Alexander Beglov will head the group and appoint other members, the report said.
The decree is in line with another Medvedev order, issued earlier this month, that introduces fines of up to 10,000 rubles ($350) for bureaucrats who ignore suggestions from the public.
Current legislation obliges officials to reply to public requests for information and look into complaints, but bureaucrats were free to ignore proposals from citizens prior to Medvedev's decree.
Most rules regulating feedback from officials are routinely violated, not the least because civil servants face no direct penalties for ignoring public requests or replying with runarounds.