Sales representative, Cargo agent
Swiss International Air Lines AG
Operational workload: - reservations, airway bills issue, - Indoor sales – phone calls ("cold" and "hot") - Developing statistics on the client data base, - Dealing with accounting: invoicing and cash reporting, monitoring payment flow. Customer service: - Outdoor sales, marketing and PR, - Presentations to corporate customers - Documents translation (English-Russian), compilation of clients archive, - Full cycle of Agreement conclusion. Business trips: - Zurich, Switzerland – trainings on different topics: reservation systems (Carido, Swiss Worx Champion course), Dangerous goods and Live animals training, Advanced Sales Seminar, Negotiations training, Presentation skills, - Romania, Poland, Austria – reservations and tracing, customer service. Side projects: - "Swiss Insight" magazine – article on ID travel tip "GOA – tropical hideaway" (text and photographs). - "Aviation and sport" magazine – article about SWISS, article about sky diving

October 2002- sales representative, education abroad
October 2002- July 2004– company "ZNANIYE-CENTRE Study Group"
Customer service: - Introducing educational programs - "tailor made" programs - Supervision of students during the whole duration of study program. - Knowledge of educational (language) programs in Great Britain, Ireland, Malta, Germany. - Knowledge of British educational system. - Translation of documentation, archive compilation. - Negotiating with foreign partners, interpreting. - Air tickets booking. - Helping with visa process and documentation in British, Irish, German Embassies Educational exhibitions: - New Manege (February 2003), - hotel "Golden Ring" (February 2003); - workshop MEI Irish language schools (January 2003), - presentation of "ZNANIYE-CENTRE" in British Embassy (February 2003); - educational exhibition in Krasnodar (March 2003), - Gostiny Dvor (November 2003). Participation in presentations, organized by British Council (March 2003, February 2004) . Business trips: - Krasnodar (March 2003) – presentations during exhibition. - Great Britain (May 2003) – Counselors Week in British College Bellerbys, studying academic programmes of the college, acquaintance with business partners.