SALES MANAGER
"TOFA SHOES COMPANY", Moscow (Company is specialized in footwear's production of the middle price category for men and women. Sales department consists of six managers whose responsibilities are divided according to geographic principle)
Responsibilities: • plan and organize set of exhibitions to present seasonal collection (including regional and international ones) and manage active sales process • give professional advice to clients on orders' structure based on sales analysis • manage negotiations with customers on contract's conditions, discount policies, payment and delivery terms • draw up sales budget and achieve its goals by initiating, monitoring and coordination of the payments flows • control timely deliveries, document circulation and implementation of arrangements • establish long-lasting partnership with existing clients aiming at building their loyalty to company and attract potential ones • keep up to date with situation in defined geographic region and perform regulative functions • consider customers' complaints and solve problems • keep functions of mentor for newcomers and less experienced colleagues Main results: - expanded active customer base on 29%. Thus profit increased by 40% where 3.56% in a result of attraction of new customers and 36.44% from the development of existing ones - organized twice regional exhibitions for key clients in Krasnoyarsk and Novosibirsk. As a result there was achieved significant increase of 74% and 53% in summary orders - forged strong business relationships with clients (b2b) based on trust and expert opinion

RETAIL STORE MANAGER
«LAGUNA», Cherepovets (network of retail stores with specialization in consumer goods including FMCG)
Responsibilities: • assist customers and respond to their complaints, requests, queries and comments • product management: ordering, receiving, building price strategies, handling returns • manage profits and loss, find ways to improve sales, meet sales targets, analyze figures, strategize • take participation in recruiting, training, supervising and reviewing staff • oversee inventory management (inventory control) and visual merchandising • act as a link "customers – staff – management" Main results: - in correspondence with market climate specialization of one of the stores was completely revised and new course was set what caused an increase in market share and  profits - "make-to-order" system of the customers' service was built on a base of strong relationships with customers and suppliers